Refund Policy
Clear guidelines for refund eligibility, procedures, and timelines for trovianquelos business scaling services
Effective Date: January 15, 2025
Refund Eligibility
trovianquelos offers refunds for business scaling services under specific circumstances. To qualify for a refund, requests must be submitted within 14 days of your initial service purchase or program enrollment. This cooling-off period allows you to evaluate whether our services align with your business goals.
Refund eligibility applies to our core business coaching programs, strategic consulting sessions, and digital resource packages. However, customized business assessments and one-on-one advisory sessions completed within the 14-day period are generally non-refundable due to their personalized nature.
We understand that business circumstances change. If you've encountered unexpected financial hardship or significant changes in your business structure that prevent you from utilizing our services, we may consider refund requests beyond the standard timeframe on a case-by-case basis.
Service Categories and Refund Terms
Our business scaling programs fall into different categories, each with specific refund conditions. Group coaching programs offer full refunds if requested before the second session begins. Individual strategy sessions can be refunded if cancelled at least 48 hours before the scheduled appointment.
Digital resources and downloadable business tools are refundable within 7 days of purchase, provided they haven't been extensively utilized or copied. We track usage to ensure fair application of this policy. Video training series purchased as standalone products qualify for refunds within 14 days if less than 25% of the content has been accessed.
Annual program memberships include a 30-day refund window, minus any services already consumed or resources accessed during that period. This extended timeframe reflects the significant commitment involved in year-long business development partnerships.
Refund Process Timeline
Request Submission
Submit your refund request through our client portal or email within the eligible timeframe
Review Process
Our team reviews your request within 3-5 business days, checking eligibility criteria
Approval Decision
You'll receive notification of our decision via email with detailed explanation
Processing
Approved refunds are processed within 7-14 business days to your original payment method
Required Documentation
When submitting a refund request, please include your purchase confirmation number, the specific reason for requesting a refund, and any relevant documentation supporting your request. For medical or emergency circumstances, appropriate documentation will expedite the review process.
Business-related refund requests should include details about changed circumstances, such as company closure documentation or evidence of financial hardship. We treat all submitted information confidentially and use it solely for refund processing purposes.
Incomplete refund requests may experience delays in processing. Our client services team will contact you if additional information is needed to complete your refund review.
Payment Method Processing
Credit Card Payments
Refunds processed back to the original credit card used for purchase
Bank Transfers
Direct refund to your nominated bank account with verification required
PayPal Transactions
Automatic refund processing through PayPal's secure system
Important Considerations
Refunds cannot be processed for services already completed or consultations that have taken place. If you've attended live sessions, accessed exclusive member resources, or received personalized business assessments, these portions will be deducted from any eligible refund amount.
Third-party tools or software licenses included in your package may have separate refund policies governed by their respective providers. We'll assist in facilitating these refunds where possible, but cannot guarantee outcomes beyond our direct control.
Exceptional Circumstances
We recognize that extraordinary situations sometimes arise in business. While our standard refund policy provides clear guidelines, we maintain flexibility for genuinely exceptional circumstances such as serious illness, natural disasters, or significant economic downturns affecting your industry.
These exceptional reviews are conducted by our senior management team and consider factors beyond our standard criteria. We aim to balance fairness to all clients while maintaining the sustainability of our business operations.
Exceptional circumstance requests require additional documentation and may take longer to process. We appreciate your patience during these more complex evaluations.
Partial Refunds and Credits
In some situations, partial refunds or service credits may be more appropriate than full refunds. If you've utilized some services but experienced significant issues with others, we can calculate a pro-rated refund based on unused portions of your package.
Service credits offer flexibility for clients who wish to continue with trovianquelos but need to adjust their service timeline. Credits remain valid for 12 months from the original purchase date and can be applied to any equivalent or lower-value services.
Partial refunds are calculated based on fair usage principles, considering the value received versus the total package cost. Our client services team provides detailed breakdowns of these calculations upon request.
Questions About Refunds?
Our client services team is here to help with any refund-related questions or to assist with your refund request.