Information We Collect

At trovianquelos, we collect information that you provide directly to us when using our business scaling platform. This includes personal details such as your name, email address, phone number, business information, and payment details when you register for our services or make purchases.

We also automatically collect certain information about your device and usage patterns when you visit our website. This includes your IP address, browser type, operating system, referring URLs, and information about how you interact with our platform.

Types of Personal Information

• Contact information including name, email address, and phone number
• Business details such as company name, industry, and business size
• Financial information for payment processing
• Technical data including IP addresses and device information
• Usage data showing how you interact with our services
• Communication records from customer support interactions

How We Use Your Information

Your information helps us provide and improve our business scaling services. We use it to process your transactions, communicate with you about your account, provide customer support, and send you relevant updates about our platform.

We may also use your information for analytics purposes to better understand how our users engage with our platform, which helps us develop new features and improve existing ones. Marketing communications are sent only with your consent, and you can opt out at any time.

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, we may share your information with trusted service providers who help us operate our platform, such as payment processors, email service providers, and hosting companies. These partners are bound by strict confidentiality agreements.

We may also disclose your information if required by law, to protect our rights or the safety of others, or in connection with a business transaction such as a merger or acquisition. In such cases, we ensure that the receiving party maintains the same privacy standards.

Data Security and Protection

We implement comprehensive security measures to protect your personal information. Our systems use encryption for data transmission and storage, and we maintain strict access controls to limit who can view your information within our organization.

Regular security audits and updates ensure our protection measures remain effective against emerging threats. While we take extensive precautions, no system is completely secure, and we encourage you to use strong passwords and keep your account information confidential.

Your Privacy Rights

Under Australian Privacy Principles and applicable privacy laws, you have several rights regarding your personal information. You can request access to the information we hold about you, ask for corrections to inaccurate data, or request deletion of your information in certain circumstances.

You can also withdraw consent for marketing communications at any time by clicking unsubscribe links in our emails or contacting us directly. If you have concerns about how we handle your information, you can lodge a complaint with the Australian Privacy Commissioner.

Your Rights Include

• Accessing the personal information we hold about you
• Requesting corrections to inaccurate or outdated information
• Requesting deletion of your personal information where legally permitted
• Withdrawing consent for marketing communications
• Requesting information about how your data is processed
• Filing complaints with relevant privacy authorities

Data Retention and International Transfers

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Account information is typically kept while your account remains active and for a reasonable period afterward to handle any issues that may arise.

While our primary servers are located in Australia, some of our service providers may store or process data internationally. We ensure that any international transfers comply with Australian privacy laws and include appropriate safeguards for your information.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. Essential cookies are necessary for the website to function properly, while optional cookies help us analyze usage patterns and improve our services.

You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality. We respect your choices regarding cookie consent and provide clear options for managing your preferences.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or prominent notices on our website at least 30 days before the changes take effect.

We encourage you to review this policy regularly to stay informed about how we protect your information. The date at the top of this document indicates when the policy was last updated.